Metro- Ashlie, from Hornchurch, Essex, has since forked out more money to re-book the holiday.
She said: ‘I was shocked – really, really shocked. I was so angry I could barely put it into words.
‘It was the worst feeling in the world feeling like they were laughing at people that they took money off of. There is clearly no remorse whatsoever.
‘I was really really angry as they were laughing and I had a three-year-old who was looking forward to going on holiday.’
Absolutely appalling. Just a downright ghastly lack of compassion. Have you ever seen a more egregious absence of empathy? A more alarming display of self-involvement? I know I haven't. This poor woman and child....can blow it out their ass.
Hey lady, I know this might be a difficult concept to grasp, but ever think that the person "laughing" at you may have just lost more than a downpayment on a hotel room? Ever think that the person responding to customer service emails on behalf of a now defunct company and soiling it's name in the process might not be their biggest fan either? How hard is it to figure out that the second e-mail was sent by a disgruntled employee that likely hasn't been paid in months? Sorry you don't get to stay in your first choice of accommodation, but I think I'm feeling just a tad bit worse for the guy that lost his job after not being reimbursed for doing it for god knows how long. How clueless does someone have to be to think that reply was sent by some maniacal owner that was pleasuring himself to this women's credit card statement? Some pissed off former client services rep just gave her advice on how to attain her lost wages and she's going to take it to the news and drag the unnamed man through the mud? Man oh man, I have never prayed so hard for a 3 year old to completely terrorize the entirety of his/her mother's vacation, and that's saying a lot considering how many kids have sat close to me on cross country flights.